Vacant job

Kamstrup is an international technology company headquartered in Denmark, with operations in several parts of the world, including Sweden, Norway, Finland, Germany, the UK, the USA, and China. With over 80 years of experience, Kamstrup is an established player in intelligent solutions for energy and water measurement. At Kamstrup, you will be part of a close-knit community that truly cares for each other and fosters connections both on and off the workplace.

With a strong focus on growth, you are offered excellent opportunities to utilize your skills and contribute to the further development of the business. Here, you will have the chance to leave your mark on the company's future and grow alongside the organization. With colleagues in four locations in Sweden – Alingsås, Umeå, Danderyd, and Karlskrona – you will be part of a diverse and cohesive organization where good collaboration is highly valued and where your engagement makes a real difference.

We at Asta Agency are collaborating with Kamstrup in this recruitment process. The process is conducted through Asta, and you will then be employed directly by Kamstrup.

As a Customer Support Engineer, you will be responsible for providing high-level service to Kamstrup's customers and act as their primary point of contact. With your technical expertise, you will independently resolve many customer issues and collaborate with specialized colleagues when more complex questions arise.

Responsibilities:

• Resolve technical problems, inquiries, and questions from customers regarding all of Kamstrup's products, services, and solutions remotely.

• Troubleshoot advanced technical issues within Kamstrup's products: Hardware, software, configuration, installation, networking, various radio technologies, and analysis tools. Investigate and discuss possible solutions within your own team and escalate when necessary.

• Clarify the scope of problems and define cases related to service requests, bug fixes, and functional and improvement suggestions. You will work closely with Kamstrup's international teams in customer support, customer service, as well as development and technical expertise.

• Train customers and colleagues in Kamstrup's systems, services, and applications and participate in customer-related activities as needed.

• Contribute to the development and maintenance of internal systems and processes, and actively participate in developing the knowledge database and documentation.

As a person, you are responsible and enjoy independently driving and solving your tasks, which can vary in scope and complexity. At the same time, you appreciate working in a collaborative environment where you value good communication with your colleagues and are eager to help them succeed as well. You also have solid experience in advanced technical support, including working in one or more ticketing systems, such as ServiceNow.

Kamstrup welcomes candidates from diverse backgrounds, but it is important that you have experience in technical support in an environment where you have worked with products or solutions that combine hardware and software. You are communicative and clear in both speech and writing, curious, and motivated to learn new things. You have a strong technical understanding, work independently, and feel confident in driving your cases forward. At the same time, you are collaborative, unpretentious, and solution-oriented, with a clear focus on the customer's needs.

Additionally, you have:

• A technical degree (bachelor's level or higher) in computer science/IT, electronics, mechatronics, or another relevant field.

• At least five years of experience in a customer-oriented role within technical support or a similar function with high technical complexity.

• Experience in an outward-facing role with many points of contact, both internally and externally.

• Curiosity and enjoyment in solving complex tasks while keeping focus on the customer's needs.

• Ability to easily acquire new technical knowledge and translate it into understandable actions for customers.

In this role, you will primarily support Swedish-speaking customers, but you will also collaborate with international colleagues and occasionally provide support to English-speaking customers. Therefore, it is a requirement that you are proficient in both Swedish and English, both spoken and written. Knowledge of other Scandinavian languages is a plus.

• Start: As agreed

• Location: Karlskrona, Danderyd/Stockholm, Alingsås, or Umeå

• Extent: Full-time

• Salary: As agreed

We apply rolling selection in this process, which means that the position may be filled before the advertisement is removed. Therefore, we recommend that you apply as soon as possible!

If you have any questions or concerns regarding Asta Agency's recruitment process, please do not hesitate to contact [email protected].

Asta Agency is a recruitment and staffing company that helps businesses find the right professionals across Sweden, focusing on Stockholm, Gothenburg, and Malmö. We recruit and hire specialists and generalists in sales, marketing, HR, customer service, finance, administration, IT, and tech. With a focus on quality, long-term relationships, and smart solutions, we support both companies and candidates in the next step.

Read more about how we work with recruitment, staffing, and temp-to-perm solutions at astaagency.se.